I've bought from MacGregor since the 90's... he's always been really slow to get things out and non responsive to emails. hell, the prices on his webpage are more than 20 years out of date. as for old guys... at 62, I think I qualify... If I get senior discounts at the grocery store, anyway!
Like I said (wrote), I talked to him in the phone a month or two ago after having three emails not responded to... I was looking for carpets as he advertises them on his webpage and also was interested in getting some of the English natural jute... I also specifically asked about the windlace.. (which he does NOT have) When I talked to him, he kept asking if my car was a series 5... I told him repeatedly it was a Tiger... He said he'd get back to me... crickets... I was finally able to get through to Martha and she made me a set.
maybe because you live so close and can actually meet up with him face to face you've had a better experience. I'm many thousands of miles away....